Refund policy

15-Day Replacement Policy

At SHVET, we carefully inspect and pack every piece before it is shipped. If you receive an item that is damaged, defective, or incorrect, you may request a replacement within 15 days of receiving your order.

Eligibility for Replacement
To be eligible for a replacement, the item must be:

  • Requested for replacement within 15 days of delivery.
  • Unused and unworn.
  • In its original condition and packaging.
  • Returned with all original tags and accessories, where applicable.
  • Accompanied by the order details or proof of purchase.

Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you receive the wrong product, please contact us at shvet.web@gmail.com within 15 days of delivery.

To help us resolve the issue quickly, please share your order number along with clear photographs or videos showing the product and the issue. Our team will review the request and guide you through the replacement process.

Items Not Eligible for Replacement
Replacement requests may not be accepted for items that have been worn, used, altered, damaged after delivery, or are not returned in their original condition and packaging.

Replacement requests due to a change of mind, incorrect size selection, or personal preference are not eligible unless otherwise agreed by SHVET.

Replacement Process
Once we receive your replacement request and verify the issue, we will confirm whether the item qualifies for replacement. If approved, we will provide instructions for the next steps.

Replacement availability will depend on stock. If the exact item is unavailable, our team will contact you to discuss the available options.

Shipping for Replacements
If the replacement is approved because the item was damaged, defective, or incorrectly shipped, SHVET will provide instructions regarding the return and replacement shipment.

How to Request a Replacement
To request a replacement, please contact us at shvet.web@gmail.com within 15 days of receiving your order. Please include your order number, details of the issue, and clear photographs or videos of the product.

If you have any questions regarding our replacement policy, please contact us at shvet.web@gmail.com.